Terms and Conditions – Get Stoved In
Introduction: These Terms and Conditions (“Terms”) govern all services provided by Get Stoved In, a sole trader business operating in the UK, to you (the "Customer"). By requesting a stove installation or related construction service from us, accepting a quotation, or paying any amount, you confirm that you have read and agree to these Terms. We strive to use clear, plain English in these Terms while maintaining legal accuracy, so your rights and obligations are understood. Nothing in these Terms will affect your statutory rights under UK law.
Payment Terms and Invoicing
Upfront Payment Required: All customers must pay the full agreed amount in advance, before any work commences on site. We will not start any installation or related work until payment has been received in full. This policy ensures we can secure materials and schedule work confidently. (If, in rare cases, a different payment schedule is agreed in writing – such as a deposit – that agreement will override the upfront payment requirement, but otherwise full pre-payment is mandatory.)
Official Invoice: Once you agree to proceed with the quoted work, we will issue an official invoice detailing the services to be provided and the total cost. The invoice will itemize the scope of work and any products/materials included, so you know exactly what you are paying for. This invoice serves as a receipt of your upfront payment and as a record of the contract for services.
Payment Methods: We accept all common payment methods for your convenience, including (but not limited to) bank transfer, major credit or debit cards, and cash. We do not accept payment in forms such as post-dated cheques or unconventional cryptocurrencies. All payments should be made in GBP (£). If you pay in cash, we will provide a written receipt. If you pay via bank transfer or card, please use the invoice number as a reference to help us match your payment to your account.
No Commencement Without Payment: No work will commence and no materials will be ordered until we have received the required payment (or agreed deposit) in cleared funds. If payment is not received by the due date stated on the invoice, we reserve the right to delay or cancel the scheduled work. Get Stoved In retains the right to allocate your scheduled installation slot to another customer if you have not paid on time.
Title to Goods: If as part of the service we supply any physical goods (such as a stove, flue liner, or other materials), ownership (title) of those goods will remain with Get Stoved In until the invoice is paid in full. Only once full payment has been received will ownership of the supplied equipment transfer to you. This means that if you have not paid for the stove or materials, we legally retain ownership and may recover those goods in the event of non-payment, to the extent permitted by law.
Late or Failed Payments
Late Payment Consequences: If, for any reason, the full payment is not received before work is due to start (or if a special payment schedule was agreed and an installment is missed), we will treat this as a late payment. We may suspend or refuse to begin the work until the payment issue is resolved. If work has already begun and a scheduled payment fails or is late, we may pause work and secure the site until you fulfill your payment obligations.
Interest on Overdue Sums: We reserve the right to charge interest on any overdue amount. This interest may be charged at the maximum rate allowed for consumer contracts or at a rate of 4% per annum above the Bank of England base rate, accruing daily from the date the payment became due until it is paid. Charging interest is not our first choice – we will usually send reminders and try to work out payment – but please understand it is a legal right for us to seek compensation for late payments
Recovery of Costs: In the unfortunate event that an invoice remains unpaid and you do not respond to our payment requests, we may engage a debt collection agency or pursue legal action to recover the debt. You may be liable for any reasonable costs we incur in doing so, including court fees, solicitor fees, and collection agency charges
. For example, if a cheque is returned by the bank for insufficient funds or a payment is reversed, we can charge any bank fees we incur (e.g. a fee for a bounced cheque) and add it to the amount you owe
. We would much prefer to settle matters amicably, so if you are having difficulty paying, please contact us as soon as possible to discuss potential solutions.
Termination for Non-Payment: Non-payment may be considered a breach of contract. If you fail to pay the required amount and do not remedy this after we notify you, we reserve the right to terminate the contract. In such case, we may cancel any scheduled work and, if appropriate, reclaim any goods delivered that have not been paid for. You will be provided written notice if we elect to terminate the contract due to your non-payment. Termination for non-payment does not relieve you of responsibility for paying for any work already completed or costs already incurred by us.
Deposits (if Applicable)
Deposit Policy: Our standard policy is full payment upfront, so typically no separate deposit is needed. However, in some cases (at our sole discretion) we may agree to accept a deposit to secure a booking, with the remaining balance due by a specified date (for example, the balance might be due a certain number of days before work commences or on the first day of work). Any such arrangement will be clearly stated in writing (for instance, on your invoice or quote). If we agree to a deposit, the deposit amount and payment schedule for the balance will be mutually confirmed.
No Work Before Deposit: Just like full payment, if a deposit arrangement has been made, we will not start work or order materials until the deposit is paid. Delay in paying a agreed deposit will be treated the same as delay in full payment – it may result in postponement or cancellation of the job schedule.
Deposit Refunds: Deposits are generally non-refundable once we have begun significant preparations for your project. This is because we may immediately incur costs or turn down other work when we schedule your project. If you cancel the contract (see Cancellation section below) after paying a deposit, whether the deposit is refundable will depend on the timing and circumstances of the cancellation. In many cases, if cancellation is last-minute or without valid reason, the deposit will be retained to cover expenses or lost business. We aim to be fair: for example, if you cancel well in advance and we have not yet incurred costs or committed resources, we may return some or all of your deposit (minus any reasonable administrative or material costs). Specific rules on cancellation and refunds of deposits are outlined in the Cancellation and Refunds section of these Terms.
Cancellations and Refunds
We understand that plans can change. This section explains your rights and obligations if either party (you or we) cancel the scheduled work, including any refunds that may be due. It also outlines your legal cooling-off rights as a consumer.
Your Right to Cancel (Cooling-Off Period)
If you are a consumer (an individual acting for purposes outside your business) and your contract with us is formed off-premises or at a distance (for example, you agreed to the work at your home, or via phone/email, rather than at our business premises), then under UK law you have the legal right to cancel this contract within 14 days without giving any reason
. This 14-day cancellation period starts the day after you agree to the contract (e.g. the day after you sign our agreement or accept our quote in writing)
How to Exercise Cooling-Off Cancellation: To cancel within this 14-day period, you must inform us clearly (for example, by sending an email or a letter) of your decision to cancel. You may use the model cancellation form provided (if we have given you one with these Terms), but you don’t have to use it – any clear written statement of cancellation is sufficient. For your convenience, you can email your cancellation to our official email address or send a letter to our business address (see the invoice or our website for contact details). We recommend you keep a copy of your cancellation notice. Once we receive your cancellation notice, we will acknowledge it without undue delay.
Effects of Cancellation within 14 Days: If you cancel the contract within the 14-day cooling-off period, we will provide a full refund of any payment you have made, including any deposit or full upfront payment, subject to the limited exceptions noted below. Refunds will be processed as soon as possible and in any event within 14 days of you informing us of cancellation
. Refunds will be made to the same payment method you used, unless we agree otherwise.
Starting Work Within the 14 Days: If you requested or agreed that we begin the services within the 14-day cooling-off period, we will have asked you to confirm this request in writing (this could be in an email or checkbox when accepting the quote) and to acknowledge that starting work early may affect your cancellation rights. If we start the installation services during the cooling-off period at your request, you still retain the right to cancel within the remainder of the 14 days, but you will be responsible for paying for any work that we have done up to the point you cancel
. This payment would be in proportion to the total price – essentially covering our time, materials, and costs already expended. For example, if we have completed 25% of the installation work that you requested us to start immediately, you would owe 25% of the total agreed price, and we would refund the remaining 75% to you. If the service is fully completed within the 14 days (again, only because you wanted us to finish sooner), then you may lose the right to cancel entirely, as per the Consumer Contracts Regulations
. We will make these consequences clear at the time you ask us to start work early. (In short, the law protects your right to cancel, but if you need us to start quickly, you can still cancel but you might need to pay for the portion of work done, and if the job is finished you can’t undo it.)
Exceptions: The 14-day cooling-off right does not apply in certain cases, such as if you specifically invited us for urgent repair or maintenance work at your home. However, stove installation is usually planned rather than emergency work, so in most cases the right will apply. Also note, if any goods we are supplying are made to your custom specifications or clearly personalized for you, the law may not require us to refund the cost of those custom-made goods even if you cancel within 14 days (since custom items may be exempt from cancellation rights). We will inform you if any part of your order is a custom or made-to-order item that cannot be fully refunded once production has started.
Cancellation by You (after 14 days or non-consumer contracts)
If the 14-day statutory cancellation period has passed, or if it doesn’t apply (for example, if you are a business client or you signed the contract at our premises), you may still cancel the contract, but the following company cancellation policy will apply:
How to Cancel: You should notify us as soon as possible in writing (email or letter) of your decision to cancel the scheduled work. Please include your name, address, and details of the job (invoice number or date of work) in your cancellation notice. We will confirm receipt of your cancellation.
Refunds of Upfront Payment: If you cancel before work has started (and outside any legal cooling-off period), we will assess whether you are eligible for a refund of the amount you paid. Our aim is to be fair and proportionate:
If you cancel with more than 14 days’ notice before the agreed start date of the work (and the statutory cooling-off does not apply or has expired), we will refund your payment minus any costs we have already reasonably incurred. Such costs could include, for example, fees for any permits or surveys, restocking fees for materials we have ordered and now must return (our suppliers often charge a restocking fee), or administrative costs for preparing for your job. We will provide you with an itemized breakdown of any deductions. In most cases of early cancellation, we expect to refund the majority of your payment if minimal costs were incurred.
If you cancel with short notice (14 days or less) before the start date, or after we have already arrived to begin work, we reserve the right to retain some or all of the payment as compensation. This is because on short notice we may not be able to find replacement work and we may have already spent time and money on your project (for example, ordering materials, scheduling labor, etc.). We will consider the circumstances – for instance, if you cancel just a day or two before a large installation, we likely will retain a significant portion of the payment (up to 100%) to cover our lost opportunity and costs. We will act reasonably and, if appropriate, will refund any portion of the payment that represents work not yet done or materials not yet used that we can recover. However, please understand that cancellations on very short notice may result in little or no refund.
If we allowed you to pay a deposit (instead of full upfront) and you cancel before paying the remaining balance, the deposit will typically be forfeited (not returned) if the cancellation is outside the cooling-off period. The deposit covers our preparation and opportunity cost. If our costs and losses due to your cancellation exceed the deposit, we may seek to recover the difference; conversely, if the deposit far exceeds our losses, we may at our discretion refund part of it. If you cancel with plenty of notice and we haven’t incurred costs, we might refund the deposit minus a small admin fee, but this is at our discretion.
Goods that have been ordered: If your project involved us ordering specific goods (for example, a particular stove model, custom flue components, or bespoke fireplace fittings), and those have been ordered or purchased by us prior to your cancellation, we will either deliver those goods to you and subtract their price from any refund (since you’ve effectively bought them), or if possible, we will return them to the supplier. If the supplier charges a return restocking fee (which could be a percentage of the item’s price) or does not allow a return, we will deduct those costs from any refund. Any custom-made items (for example, a custom-sized hearth or made-to-measure component) that cannot be returned or repurposed will be fully chargeable to you, and their cost will be deducted from your refund (or, if not yet paid, we may invoice you for the cost of the custom item). This policy is to ensure we are not out-of-pocket for materials specifically ordered for your job that we cannot use elsewhere
Timing of Refund: When a refund is due after your cancellation, we will issue the refund within 14 days of confirming the amount with you. Refunds will be made to the original payment method unless we agree on an alternative. If you paid by bank transfer, we will ask for your bank details to send the refund; if by card, we will process the card refund; if by cash, we will issue a bank transfer or cheque refund. You will receive a confirmation of any refund. Please note that if a portion of your payment was made by a third-party finance or credit (not common in our case), any refund might need to be handled according to that lender’s terms.
Cancellation by Us (the Business)
We always aim to fulfill every accepted order. However, under rare circumstances, Get Stoved In may need to cancel or reschedule the contract. Such circumstances could include: unforeseen health/emergency issues affecting our installer, significant supply issues for materials, discovery of technical or safety issues that make the installation unfeasible (e.g. upon initial inspection), or other events beyond our control (see the “Force Majeure” section below).
Prior to Work Commencing: If we have to cancel your booking before work begins, we will notify you as soon as possible. You will be entitled to a full refund of any payment you have made. We will also return any of your property we might have (for example, if you had given us keys or similar). This refund will be issued within 14 days of our cancellation notice. Alternatively, if the issue is temporary, we may offer to reschedule the work to a new date by mutual agreement, in which case you can choose to accept the new date (and keep your payment with us) or decline and take the full refund. We will not levy any fees or charges for a cancellation that we initiate.
During Ongoing Work: If we have to stop or cancel work mid-project due to circumstances beyond our control or for safety/technical reasons, we will pause and discuss the situation with you. If the contract must be terminated part-way through, we will only bill you for the work that was completed up to that point (and for any materials installed and irretrievable). Any amount you paid above that will be refunded. We will provide an accounting of work done and costs incurred to substantiate any amounts retained. If, for example, 50% of the installation was completed and then an unforeseen structural issue prevents completion, we would charge for that 50% of work and related materials, but refund the rest of your upfront payment (or not request the remaining balance if payment was in stages). We will also help secure the site and leave your property safe if we must stop work unexpectedly.
Breach by Customer: If we decide to cancel the contract because of something you did or failed to do (for instance, if you materially breach these Terms – such as refusing to grant access to the site on the agreed dates repeatedly, or you materially change the scope without agreement, or you fail to pay as required), then that cancellation will be treated as a cancellation by you, not by us. In such cases, the above rules on refunds for cancellation by you will apply (meaning you may not receive a refund for work not done if we have reserved time and turned away other work due to your booking). We will communicate with you to attempt to resolve issues before taking this step.
Force Majeure (Events Outside Our Control)
Sometimes events outside the control of either party may impact our ability to carry out the work as scheduled. These might include extreme weather conditions, natural disasters, major illness or injury, government restrictions (for example, if there’s a lockdown or other emergency regulation), supply chain disruptions, or other unforeseeable circumstances that prevent us from working safely or at all. If such an extraordinary event occurs, we will not be held liable for delays or inability to perform the contract that result directly from the event, provided we promptly notify you and make all reasonable efforts to mitigate the situation
. In a force majeure situation, we will work with you to reschedule the work at the earliest possible date that is convenient once the event has passed, or if the delay will be very long, either party may have the option to cancel the contract. If the contract is cancelled due to a force majeure event, we will refund any payment for work not yet performed or materials not yet provided, minus only unavoidable costs we genuinely incurred. We will always endeavor to be fair and open in such situations.
Warranty on Workmanship and Services
We take pride in our workmanship and want you to be confident in the quality of our stove installations and related construction services. We therefore provide the following warranty for our services, in addition to your legal rights:
Workmanship Warranty: Get Stoved In guarantees that all installation work and construction services we perform will be carried out with reasonable care, skill, and attention to detail, in accordance with industry standards and all relevant building regulations
lWe warrant our workmanship on stove installations for a period of 12 months from the completion date of the work, unless a longer period is required by law or agreed in writing. This means that if any fault or defect arises in the installed stove system or related construction that is directly attributable to our workmanship (for example, a flue joint we installed was not sealed properly, or our construction of a hearth was structurally unsound), we will come back and fix the issue at no cost to you. Simply notify us as soon as you become aware of a problem, and we will arrange an inspection and remedial work.
What is Not Covered: This workmanship warranty covers defects due to installation errors, but it does not coverissues or damage caused by misuse, lack of proper maintenance, normal wear and tear, or unrelated third-party work. For instance, if a stove we installed is later damaged because it was overfired (operated at excessively high temperatures) or not cleaned/maintained (leading to a chimney fire or similar), such damage is not our responsibility. Similarly, cosmetic changes like minor settling of materials or hairline cracks in mortar that can naturally occur as things settle or expand with heat are usually considered normal and not a defect in workmanship. We also cannot cover problems caused by external factors such as structural issues with your chimney or property (unless those were part of our job to address) or extreme weather events (e.g. storm or lightning damage). However, if in doubt, please report the issue and we will advise whether it falls under our warranty and what can be done. Additionally, components of the installation that are inherently consumable or subject to wear – such as stove glass, firebricks, door seals, grates, baffle plates, etc. – are not covered by our 12-month workmanship warranty (unless the issue is clearly due to incorrect installation of those parts). Many of these items are expected to require periodic replacement as part of normal stove maintenance
Manufacturer’s Warranty (Stoves and Materials): If we supply a stove or any other product as part of the installation, those items may come with their own manufacturer’s warranty. For example, the stove appliance itself might have a 5-year body warranty or other guarantee from the manufacturer. Any such warranties are in addition to your rights against us. We will pass on to you all information about manufacturer warranties and, if needed, assist you in making a claim under those warranties. However, the responsibility for fulfilling a manufacturer’s warranty lies with the manufacturer, not with Get Stoved In (though we will help facilitate claims when possible). Note that manufacturer warranties usually have conditions – for instance, using the correct fuel and having the stove serviced or chimney swept regularly might be required to keep the warranty valid
. Be sure to read any warranty documentation that comes with your stove or materials. Our team is happy to explain any maintenance requirements. If a product we supplied is found to be defective and it’s within the manufacturer’s warranty period, we will assist you in getting a repair or replacement from the manufacturer. If the issue with a product is due to our installation (overlap with our workmanship warranty), we will handle it directly under our warranty.
Statutory Rights Unaffected: The above warranties are provided by us to give you peace of mind, but they do not limit or replace your legal rights. Under the UK Consumer Rights Act 2015, services we provide must be performed with reasonable care and skill, and if they are not, you have the right to require a fix or (in some cases) get a price reduction or refund if a fix isn’t possible
. Also, any goods we supply must be as described, fit for purpose, and of satisfactory quality. Nothing in these Terms is intended to exclude or detract from those legal guarantees. In the event that our 12-month warranty provides a remedy that is less than what the law would provide, we will always follow the law. For example, if a defect is discovered 18 months after installation and by law you still have a right to a remedy, we will honor that. We are committed to complying with all UK consumer protection laws.
Limitations of Liability
We will always do our best to fulfill our obligations and avoid causing any loss or damage. However, it’s important to clarify how liability is handled under this contract. This section sets out the limitations and exclusions of liability of Get Stoved In, to the extent permitted by law.
Personal Injury and Property Damage: We do not exclude or limit our liability for death or personal injury caused by our negligence
. Similarly, if we or our employees/agents cause damage to your property through negligence, we accept responsibility for that damage and will work with you to repair or compensate it. (For example, if in the process of installation our team accidentally causes a fire or a significant structural damage, that is our responsibility — we carry appropriate liability insurance to cover such events). However, we are not liable for damage to the extent it was caused by pre-existing faults in your property or by you failing to follow our instructions or advice.
No Exclusion of Key Legal Liabilities: We do not seek to exclude liability for any matter in which it is unlawful to do so. This means if the law says we are liable, we are liable. For instance, we cannot and do not exclude liability for fraud or fraudulent misrepresentation, or for any breach of your statutory rights regarding the services and goods we provide. Any attempt to exclude such liability would have no legal effect
Limit on Financial Liability: Where we are found liable to you for any loss or damage arising out of or in connection with our contract (for example, if we are found to have breached the contract or been negligent), our total liability will be limited to the amount you have paid us for the service in question. In other words, we will not be liable for more than the total price of the installation/project that you paid. This limitation is in place to reflect the fact that we are a small sole trader business and cannot assume unlimited liability for every project. However, this cap will not apply to any liabilities that cannot be limited by law (as noted above). It primarily applies to economic and property damages where lawful.
Exclusion of Indirect/Consequential Loss: We will not be liable for any indirect or consequential losses. “Indirect or consequential loss” refers to losses that were not foreseeable results of our failure or that are secondary effects. For example, if your stove installation was delayed due to our fault, we will cover the direct cost of that (perhaps refunding part of what you paid for the delay or completing the job at no extra cost), but we would not be liable for, say, the income you might claim to have lost because you took a day off work waiting, or for emotional distress, etc. Similarly, if there was a defect in our work, we would rectify the defect or compensate the direct damage, but we wouldn’t pay for unrelated losses such as hypothetical profits you hoped to make by having a cozy venue (if you’re a business) or the cost of an alternative heating arrangement you chose to use (unless that was reasonably foreseeable and discussed). The aim is to cover you for the tangible direct impacts of any issue, but not for every conceivable ripple effect, especially those we could not reasonably anticipate at contract formation.
No Liability for Customer-Provided or Third-Party Work: If you supply any materials or appliances for us to install, or if any part of the work is done by a third party contracted by you (or following your instructions against our advice), we will not be liable for defects or failures in those materials or that third-party work. For example, if you provide a stove that turns out to be faulty, we aren’t responsible for the faults of that product (beyond installing it correctly). Or if you hire someone else to do part of the work (like building work) and it affects our installation, we aren’t accountable for their portion of work. We will of course be liable if we damage your supplied item due to our negligence during installation, but not if the item itself is flawed.
Customer Responsibilities: You are responsible for ensuring that any necessary permissions, building regulations approval, or consents (for example, landlord permission, building control notice, or planning permission if required for a flue/chimney) are obtained. We can assist and advise on these matters, but the ultimate responsibility lies with you as the property owner/occupier to comply with legal requirements (unless explicitly stated that we will handle it). We cannot be held liable for consequences arising from lack of proper permissions if this was not part of our agreed scope. Additionally, after installation, it is your responsibility to operate and maintain the stove and related equipment according to the instructions (we will provide guidance). We are not liable for issues caused by failure to follow operating instructions or maintenance schedules (for instance, not cleaning the flue as recommended, or burning unapproved fuel that causes damage).
Insurance Coverage: We confirm that we maintain appropriate public liability insurance coverage to protect against the risks associated with our work. While this is not a term for you, it is a reassurance that if something does go seriously wrong, there is financial protection in place. We hope never to need it, and these Terms are designed to prevent problems, but please know we are insured as required for a professional installer.
Mitigation of Loss: If you do suffer any loss or damage for which you intend to seek compensation from us, you are expected to take reasonable steps to mitigate (minimize) that loss. For example, if you know something isn’t working properly, let us know and don’t let the situation worsen if you can prevent it. We similarly will act to mitigate any loss on our side.
Changes to These Terms
We may update or amend these Terms and Conditions from time to time. Business circumstances and laws can change, and we reserve the right to change our terms accordingly. However, once you have entered into a contract (for example, you’ve accepted a quote and we’ve accepted your order under the current Terms), that contract will be governed by the Terms that were in effect at that time (unless we mutually agree to adopt new terms).
Notification of Changes: If we make material changes to our Terms, we will notify customers in a clear manner. For instance, we may publish the updated Terms on our website with a new effective date and, where you have an ongoing relationship or pending project with us, we may also inform you via email or in writing of the specific changes. We will always include a “Last Updated” date on the Terms for clarity.
Reviewing Updates: It is a good idea to request or check our Terms on our website periodically for any updates, especially if some time has passed between your initial inquiry and actually booking a service. If you have a long-term ongoing service arrangement with us (unusual in our line of work, but e.g. if we provided maintenance services over a year), any changes to Terms would be communicated and would apply going forward. If you ever have questions about the Terms or any changes, please contact us for clarification.
Customer Consent: Continued use of our services after an update to Terms signifies your acceptance of the revised Terms. That said, if a change is significant and you have an active project, we will usually seek your explicit agreement if that change substantially affects your rights or obligations. Minor updates (for clarity or due to legal requirements) that do not reduce your rights will typically not require explicit consent, but we will still publish them as described.
These procedures ensure transparency. We value fairness and will not spring surprise terms on customers arbitrarily. Our goal is to have Terms that reflect current law and our current business practices, and to treat all customers consistently under those terms.
Governing Law and Jurisdiction
This agreement (and any non-contractual obligations arising from it) shall be governed by and construed in accordance with the laws of England and Wales
. In plain language, this means that the contract is under UK law (specifically the law applicable in England and Wales). If you’re in Scotland or Northern Ireland, you still have the protections of UK-wide consumer law, but any specific legal questions about the contract will refer to English law principles.
In the unlikely event of a dispute that cannot be resolved amicably between us, you and we agree that the dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales
. This means that if court proceedings are necessary, they will be brought in an English or Welsh court (typically, in the region where the work was carried out or where our business is based, unless both parties agree to a different venue). If you are a consumer residing in Scotland or Northern Ireland, you may also have the right to bring a claim in the courts of your home jurisdiction, but generally the intention is to have a single jurisdiction for consistency. We hope and expect never to have to go to court – we are committed to resolving any issues in good faith – but this clause provides certainty about how and where legal proceedings would occur if they do.
Miscellaneous Provisions
Entire Agreement: These Terms, together with the written quote/invoice we provide for your specific project, and any additional written variations or addendums we agree upon, constitute the entire agreement between you and Get Stoved In for the services. This means that all important promises and expectations are written down. Any prior discussions, emails, or understandings that are not included in writing are not legally binding. (Of course, we will still honor anything explicitly promised, but for clarity and avoid misunderstandings, we rely on the written contract.)
Amendments: Any amendment or change to this agreement (outside of the general updates process above) must be agreed by both parties in writing. For example, if you and we agree to expand the scope of work or change a date, we’ll document that (even an email confirmation from us to you, and your reply, can serve as written agreement).
No Waiver: If we do not strictly enforce any part of these Terms at any time, that does not mean we waive our right to enforce it later. For instance, if we allowed extra time for a payment on one occasion, we can still require timely payment on future occasions. Similarly, any leniency shown is out of goodwill and does not permanently change the contract.
Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it enforceable (or disregarded if no modification is possible), without affecting the validity of the rest of the Terms. In other words, the remainder of the contract will continue in effect as normal.
Third-Party Rights: This contract is made between you (the customer) and us, and no third party shall have any rights to enforce any term of this contract. The UK Contracts (Rights of Third Parties) Act 1999 is excluded to the extent that anyone who is not named in the contract has no independent right to enforce it. (This simply means, for example, someone who is not a party to our agreement can’t sue us claiming benefit from these Terms – it doesn’t prevent either you or us from involving insurers or others for our own recourse if needed.)
Complaints: We truly value customer satisfaction. If you have any concerns or are not happy with any aspect of our service, please let us know as soon as possible. We have a complaints procedure and will do our best to address any issues promptly and fairly. Most issues can be resolved quickly through communication. Making a complaint will not void your rights or these Terms; it’s just a way for us to put things right. If a dispute remains unresolved, we may suggest mediation or another form of Alternative Dispute Resolution (ADR) before resorting to court, as is encouraged by UK consumer law but this would be by mutual agreement.
Thank you for taking the time to read these Terms and Conditions. They are designed to protect both your interests and ours, and to set clear expectations for our stove installation and construction services. If you have any questions or need any clarification on any part of these Terms, please do not hesitate to contact Get Stoved In for an explanation. We look forward to providing you with a safe, efficient, and professional service.
Last Updated: April 2025
By signing an agreement or paying our invoice, you acknowledge that you have read and agree to these Terms and Conditions.